Bounty: Tax Help Centers
Looking at how the ATO could use artificial intelligence or machine learning to locate the best locations for Tax Help Centers
Go to Challenge | 21 teams have entered this challenge.
Team Name:
atofeedback
Team Members:
atofeedback
Project Info
Team Name
atofeedback
Team Members
Alex and 4 other members with unpublished profiles.
Project Description
The idea is to create a profile of people and offer suggestions to better serve the customer.
This is designed as an internal tool to be used by the call centre as well as client facing support workers to help answer questions.
As the system is used the system will start to learn and be better able to surface information that will be useful.
Data Story
This tool is designed to be an internal tool used by staff to better handle calls and in person requests for more information.
As the basic information is collected the system will build up a profile of that user to surface questions and answers that are likely to be relevant to you.
Team DataSets
ATO Website
Description of Use Example information of questions and answers were taken from the ATO website.
Download Individuals by occupation state and postcode
Description of Use This spreadsheet contains ratio's of different types of workers by postcode. This ratio can be used as a guide as the questions someone working as a Labourers may ask are likely to be different to a question a question someone that is a manager will ask allowing the system to customize the experience.
Gov Hack 2018
Description of Use This contains information from the ato providing income by postcode. This also contains data extracted from the ABS providing further information by postcode.
Challenge Entries
The Friendly ATO
How can the ATO use artificial intelligence or machine learning to better understand and develop ways to engage with our clients?
Go to Challenge | 15 teams have entered this challenge.