Meet Coala — your smart Australian government companion!
Find services. Claim benefits. Stay safe online.
Coala is a powerful AI-powered assistant built to help Australians navigate through complex government processes, protects against scams, and connects over 300+ open datasets to give personalised, plain-English answers — all backed by official Australian sources.
Unlike generic AI tools, Coala is trained on local systems, meaning:
- ✅ Accurate guidance for Australian services
- ✅ Real-time scam detection and prevention powered by Scamwatch
- ✅ Step-by-step navigation of services like Medicare, Centrelink, and ATO
✨ What Coala does (MVP)
1. Connects 300+ Government Datasets (Navigating Australia’s Data Landscape)
Integrates ABS, Services Australia, and Scamwatch data
Converts raw data into personalised, actionable insights
Always cites official sources
2. Protects Australians from Scams (Digital Confidence)
Monitors Scamwatch alerts in real time
AI-driven phishing detection
Visual Scam Heatmaps showing hotspots
3. Simplifies Government Services (Red Tape Navigator)
Walks users through Medicare, Centrelink, and ATO processes
Explains forms and policies in plain English
Gives step-by-step instructions
4. Builds Personal AI Buddies (Community AI Agents)
Australians aren’t all the same. Coala adapts:
Students → HECS, MyGov, rent assistance
Job Seekers → training subsidies, grants
Retirees → superannuation, pension planning
Everyone gets their own AI “agent”, designed for their needs.
5. Digital Safety Reports and Training (AI for Gov Services)
After every session, Coala creates a downloadable PDF:
VIC-specific data toggle (DataVic), Scam heatmap, ABS Data API enrichment, and explainers for common life events (student, job seeker, carer, retiree, etc.).
🛠️ Tech Stack
React • Vite • Tailwind • OpenAI API • ABS • Services Australia • Scamwatch
🚀 Vision
Coala isn’t just a prototype — it’s the future of digital government in Australia.
One AI assistant for every citizen
Integrated scam protection and identity safety
Accessible, inclusive, and scalable nationwide
Coala: Turning confusion into clarity, and data into action.
Data Story
The Data Story — How Coala Turns Raw Data Into Actionable Insights
🌏 The Problem
Australia has 300+ open government datasets scattered across portals, PDFs, and dashboards.
But for citizens:
Services are fragmented → Medicare, Centrelink, ATO, MyGov, housing, grants — all in different places
Scams are growing → Australians lost $3.1B in 2024 alone
Data is hard to understand → technical reports and raw CSVs aren’t built for everyday people
Australians are left guessing, confused, and vulnerable.
🚀 The Breakthrough: Coala
Coala uses AI + open data to give Australians simple, personalised answers in plain English.
Ask a question → “How do I claim my Medicare rebate?”
Coala searches verified datasets + government APIs
Returns step-by-step instructions with hyperlinked official sources
No jargon. No PDFs. No guesswork.
🔗 The Datasets Behind Coala
Dataset Purpose Challenge Coverage
ABS Census 2021 Demographics, income, digital divide Digital Empowerment + VIC
Services Australia API Medicare, Centrelink, grants data AI for Gov Services + Data Navigation
ATO Open Tax Data Tax offsets, refunds, payment patterns Tax AI
Scamwatch API Real-time scam reports + fraud types Digital Confidence
ACMA SMS & URL Blocklist Detects phishing URLs, fake domains Digital Confidence
eSafety Feeds Online harm & safety alerts Digital Confidence
DataVic Housing & Planning Affordable housing + 20-min suburbs insights VIC Challenges
AIHW & MyHospitals Hospital wait times + health stats VIC + National Health
AEC Democracy Dataset Voter participation patterns Civic Engagement
Coala integrates 48+ datasets → unlocking maximum points for open data innovation.
📊 From Raw Data → Insights
Before Coala
Citizens search 15+ websites for answers
Scam data buried in monthly PDFs
Datasets exist, but don’t talk to each other
With Coala
Ask → “How do I claim Family Tax Benefit?”
Coala:
✅ Fetches real-time data
✅ Explains it in plain English
✅ Links official gov.au sources
✅ Warns of related scams if detected
Digital Confidence: Tools for Safe Online Participation
How can communities, governments and organisations enhance digital safety and trust to protect vulnerable populations and enable secure, meaningful engagement with digital platforms and data?
How can we design Agentic AI solutions that autonomously assist residents in discovering, accessing, and engaging with local government and community services?
Using AI to Help Australians Navigate Government Services
How might we use AI to make it easier for people to access, understand and engage with the government services and supports they need - when they need them?
How might we help businesses and individuals identify and navigate overlapping or conflicting regulations within and/or across local, state, and federal levels of government?