Team Name:
Jig
Team Members:
Jig
GovMate is an AI-powered assistant that helps Australians navigate complex government services with ease.
Instead of spending hours figuring out which department to contact or whether you are eligible for certain services, GovMate gives you step-by-step, suburb-specific guidance powered by real government data.
Australia has over 14,000 suburbs and 1,300+ government organizations.
Citizens often struggle to:
- Identify the right government department
- Understand eligibility requirements
- Find location-specific services
- Navigate complex procedures
GovMate acts as your intelligent guide, providing:
- AI-Powered Guidance β Understands your query, location, and situation
- Suburb-Level Insights β Tailored services and socio-economic context
- Data-Driven Recommendations β Based on official government datasets
- Step-by-Step Action Plans β Clear next steps for each category
GovMate is built on official Australian government datasets:
- SEIFA 2021 (Socio-Economic Indexes for Areas) β suburb-level socio-economic profiles
- AGOR (Australian Government Organisations Register) β registry of 1,304 government bodies and contacts
- ABS Labour Force Survey β employment, unemployment, and youth unemployment statistics
These ensure accuracy, transparency, and reliability.
GovMate integrates with Llama 2 (local model) to generate contextual, human-like guidance.
- Privacy-focused (runs locally, no external API calls)
- Cost-effective (no recurring API fees)
- Customizable (fine-tuned for government data)
- Context-aware (understands location, category, and situation)
Student in Brisbane City searching for accommodation
1. Select Housing & Accommodation
2. Enter Brisbane City, QLD
3. GovMate returns:
- SEIFA profile of the suburb
- Housing affordability insights
- Step-by-step action plan
- Contact details of relevant government bodies
GovMate makes government services:
- Accessible β For all citizens, regardless of digital literacy
- Efficient β Saves time by reducing confusion and misdirection
- Inclusive β Suburb-level detail ensures equity in recommendations
The challenge of navigating Australian government services is amplified by the scale and complexity of available data. With more than 14,000 suburbs and over 1,300 government organizations, citizens often find it difficult to identify the right department, understand eligibility requirements, or locate services relevant to their circumstances.
GovMate addresses this by combining official datasets into a single intelligent system:
By integrating these datasets, GovMate delivers reliable, data-driven guidance at the suburb level. The AI model interprets user queries, cross-references them with official statistics, and produces step-by-step action plans. This approach transforms scattered datasets into accessible, personalized guidance that is both accurate and actionable.
The story of GovMate is about turning raw government data into an intelligent companion for citizensβbridging the gap between complex systems and the real needs of people in their local communities.
Description of Use GovMate uses this to provide verified service location details (e.g. Department of Transport and Main Roads centres, council contacts). This ensures the AI agent doesnβt just give directions but points to the official, trusted channel.
Description of Use GovMate uses directory datasets to ensure service recommendations are anchored to authoritative government entities. This provides correct agency names, official websites, and contact details, improving user trust and accuracy.
Description of Use GovMate maps its outcomes (e.g. better access to services, improved trust, stronger belonging) to these indicators. This provides a metrics framework to evaluate impact and demonstrate alignment with national wellbeing goals.
Description of Use GovMate enriches job-related queries (βI lost my jobβ) with current labour force context, such as unemployment and youth unemployment rates by state. This provides evidence-based advice and situates individual experiences in wider labour market trends.
Description of Use GovMate integrates SEIFA to provide equity-aware ordering. When residents search for services, results can be re-ranked or flagged by local disadvantage, ensuring that digitally excluded or vulnerable communities are prioritised.
Description of Use GovMate uses this document as the policy and rule base. It informs the AI agentβs decision-making and ensures our design aligns with the governmentβs own automation priorities. The strategy is cited in rulecards so every user flow is traceable back to official guidance.
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