Project Description
The Australian Taxation Office (ATO) aims to foster equitable tax and superannuation systems. However, vulnerable groups such as migrants, international students, older citizens, people with disabilities, rural residents, those experiencing financial hardship, and individuals with low digital literacy face significant barriers in complying with their tax and superannuation obligations. These barriers can often prevent them from accessing entitled benefits, placing them at a disadvantage.
In conclusion, Project TaxMate embodies the essence of "Tax benefits simplified." It's more than just a tool—TaxMate transforms the often overwhelming tax process into a streamlined and accessible experience for Australia's migrant population. By providing education, personalised assistance, and proactive support, it empowers users to navigate the complexities of tax and superannuation with ease. Whether it's understanding entitlements, making informed financial decisions, or filing taxes efficiently, TaxMate ensures that no one is left behind, fostering financial empowerment and inclusivity for all.
Data Story
Migrants in Australia face significant challenges when navigating the complex tax and superannuation systems. Language barriers, unfamiliarity with Australian regulations, varied employment types, and differing residency statuses contribute to difficulties in understanding and fulfilling tax obligations. These obstacles often prevent migrants from accessing entitled benefits, placing them at a financial disadvantage and increasing the risk of non-compliance with tax laws.
This solution aims to improve fairness and inclusivity within the tax and super systems, ensuring no one is left behind.
The following profiles face unique challenges in complying with tax and superannuation obligations and accessing their entitlements. Addressing their specific needs is essential for building a fair and inclusive system.
The target group for the TaxMate app comprises a wide range of migrant profiles, each with distinct challenges and requirements when interacting with Australia's tax and superannuation systems. These profiles are based on factors such as employment status, financial situation, digital literacy, and geographic location.
By addressing the unique challenges faced by each of these migrant profiles, TaxMate ensures that all migrants, can access the necessary resources and support to comply with tax laws and make informed financial decisions in Australia
The project will focus on simplifying tax filing, enhancing awareness of tax obligations, and providing accessible, user-friendly digital solutions tailored to the specific needs of vulnerable groups. In addition, the app will assist users in making informed decisions related to their work, finances, and family life by offering tailored guidance and tools that help them navigate complex tax rules, such as choosing between full-time and part-time employment, managing childcare costs, and maximizing available tax benefits. Through this, the app aims to empower users to make decisions that positively impact their financial well-being.
The Proof of Concept(PoC) designs can be found here:
1. Homepage: https://xd.adobe.com/view/441e97e5-cd1c-4466-9bc5-f16f0fb918f8-114d/?fullscreen
2. TaxWise Central: https://xd.adobe.com/view/5a070b8b-3aba-4a46-aea6-29f65ba3127f-0f54/?fullscreen
3. CCS Navigator: https://xd.adobe.com/view/bb4b84fb-32d9-4815-8387-5377cee4109b-ee18/screen/5c87a708-0503-434b-9f0c-aff752bf2656?fullscreen
4. Offline Access: https://xd.adobe.com/view/fcbf1fc3-5eac-4971-b3c1-2933abe1f773-a9ec/screen/cbc45a54-c849-41fa-a035-64a7be1643a3?fullscreen
5. TaxMate Simulator: https://xd.adobe.com/view/878ff373-5755-416d-83e1-fd5f34151f55-d2dc/screen/e2c48a07-7080-44da-9de5-40992a898af5?fullscreen